During Your Stay

Orientation

At Harmony Health, we value each individual and are committed to understanding your story and helping you achieve wellness. We understand that being admitted to a hospital can be daunting and scary. Our staff empathize with this and strive to ensure you feel comfortable throughout your stay. For safety reasons, our doors remain locked, particularly to safeguard patients experiencing confusion or wandering tendencies.

Our unit specializes in providing acute psychiatric care for adults and older adults. We believe our patients deserve individualized care, which is why our secure environment is staffed by a dedicated team including psychiatrists, mental health technicians, nurses, nurse practitioners, nursing assistants, social workers, therapists and recreational therapists. Upon arrival, we will introduce you to our friendly and experienced staff, who are eager to assist you with the challenges that led to hospitalization. Our rooms are semi-private, and you may have a roommate.

We operate under the belief that aging does not prohibit learning and growth. Our goal is to help you feel valued and engaged within our community, empowering you to make the most of each day. As each patient is unique, your treatment program will be tailored to match your unique strengths, challenges, abilities and needs.

In our commitment to meeting your needs, we strive to create a comfortable atmosphere for all our patients. We encourage you to wear your own clothing and join fellow patients during meals, fostering a sense of camaraderie and offering opportunities for mutual support and learning. You have the right to participate in decisions about your treatment, free from any bias or influence from the hospital. Whether or not you have an advanced directive will not affect your access to treatment, services or care.

Inpatient Visitation Guidelines

Visitors must be approved by you or your POA/Guardian to be added to your visitor list. Without prior approval, we will not confirm your status as a patient, even over the phone. Visitors are expected to uphold the patient confidentiality of those they see or meet.

Visitation Procedure:

• Visits must occur in designated supervised areas.
• Visitors must lock up all belongings (phones, bags, etc.).
• Items brought must be searched and inventoried.
• Providing contraband will result in visit restrictions.
• Respectful behavior and boundaries are required.
• Max of two visitors; must be 18 years or older.
• Clergy, attorneys, and court reps may visit any time.

Phone Call Guidelines

You are permitted to make and receive phone calls during designated hours. Guardians, attorneys, or clergy may call anytime. Staff may end calls deemed inappropriate.

Mail Guidelines

Incoming mail is distributed daily and opened with staff to ensure safety. Outgoing mail is collected daily at the Nurses’ Station.

Laundry Guidelines

Please notify nursing staff for laundry assistance.

Relaxation Time Guidelines

• TV use is allowed during leisure time.
• Only G, PG, and PG-13 movies and non-MA TV shows allowed.
• Only facility-provided movies are permitted.
• No personal MP3 players, tablets, or handheld games allowed.

Post-Discharge Care

Discharge planning begins early. A team (social workers, nurses, etc.) evaluates your needs for transitioning home or to another care level.

Typical discharge planning includes:

• Patient evaluation
• Consultation with patient or representative
• Preparation for home or facility transfer
• Caretaker support and training assessment
• Community referrals
• Follow-up coordination